Shipping Policy

Shipping Policy

Processing Time

  • Apparel: 3–5 business days
  • Footwear: 5–10 business days
  • Home Decor: 5–10 business days
  • Accessories: 5–7 business days

Delivery Costs & Times

Region Options Fee (USD) Estimated Delivery
United States • Economy Shipping
• Standard Shipping + Insurance
• Expedited Shipping + Insurance (Apparel)
• Expedited Shipping + Insurance (Others)
• $3.99
• $9.99
• $14.99
• $29.99
• 15–20 days
• 15–20 days
• 7–15 days
• 7–15 days

Special Regions

  • Pacific Islands (e.g., Papua New Guinea, Fiji...): DHL only – 7–15 business days – ~$29.99
  • Hawaii, Guam, Alaska, American Samoa: DHL + Remote Fee – 7–15 business days – $14.99 + $15
  • UK, Germany, France, Italy, Spain, Canada: Yunfast – 14–18 business days – ~$4

Delivery to Australia

  • Crowded Areas: same rates/times as US
  • Remote Areas: additional fees apply for expedited shipping per region-specific logistics

Important Notes

  • Shipping charges vary by destination, item number, and method.
  • Delays beyond our control (like customs) may extend delivery beyond estimates.
  • Expedited shipping adds an extra $14.99 for remote regions in Australia; Australia Post may be suggested. :contentReference[oaicite:0]{index=0}
  • Single-address shipping only—split orders required for multiple destinations. :contentReference[oaicite:1]{index=1}
  • If your order hasn’t arrived within 45 days, contact us for a refund or replacement. :contentReference[oaicite:2]{index=2}

Contact & Support

United Kingdom

Company: HOI STUDIOS LTD

Address: PO Box 4385, 14862810, Cardiff, CF14 8LH, United Kingdom

Phone: +44 7458680779

Vietnam

Company: PNK GROUP COMPANY LIMITED

Address: Tầng 1, Trung tâm thương mại Faifo Lane, Số 2 Phan Văn Đáng, P. Thạnh Mỹ Lợi, TP. Thủ Đức, TP. HCM

Tax ID: 0317304328

Fulfillment Center

5 FLOOR, No 9 CHIFENG ROAD – LICHENG DISTRICT, QUANZHOU CITY, FUJIAN, QUANZHOU, FJ, 362000

Support

Support Time: Mon – Fri: 9 AM – 5 PM

Email: support@polynesianlover.com