1. Modification and Cancellation Refund

We offer full refunds for modification and cancellation requests made within 12 hours of purchase.

2. Return Refund

• We accept returns within 30 days from the date you receive your order.
• Free return shipping is provided for all eligible returns.
• We do not charge any restocking fees.
• Final sale items are not eligible for return or refund.

To be eligible for a refund, the item must be:

• Unopened and unused
• In the original packaging
• Accompanied by a receipt or proof of purchase

3. Lost Package Refund

• If your package is lost in transit, we will resend your item or issue a full refund.
• If the package shows as delivered but you did not receive it, we offer two options:
  • Resend: You cover the resend fee.
  • Partial refund: Amount determined case by case, depending on the item value and the shipping carrier’s policy.

4. Refund for Insurance

• If your order shows successful delivery but hasn’t reached you, you may choose between:
  • Resend of the items, or

  • No restocking fee

• Please provide documentation of your correspondence with the local post office to verify the loss.

5. Contact for Refund

To request a refund, please contact us at support@polynesianlover.com.